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Privacy policy
1. The online store operating at www.gocharmory.pl is run by Goch Armory Magdalena Skarżyńska with its registered office in
Goch Armory Magdalena Skarżyńska
Tarpanowa 42/9 70-796, Szczecin
NIP: 9552317449
REGON: 527105277
hereinafter referred to as the Seller.
2. Information on goods sold by the store via the Internet is available at www.gocharmory.pl.
3. The prices of goods are given in Polish zlotys and include VAT. Prices do not include delivery costs. Detailed information on delivery costs is provided in the Order Execution tab. The price given for each product is binding at the time of placing the order by the Customer. The store reserves the right to change the prices of goods on offer, introduce new goods to the online store's offer, carry out and cancel promotional campaigns on the website www.gocharmory.pl or make changes to them.
4. Orders are accepted by the website www.gocharmory.pl on the basis of a correctly completed order form, by phone: +48 793141090, or by e-mail: gocharmory@gmail.com
After placing the order, the Customer receives an e-mail confirmation of the order/Transaction confirmation.
5. The execution of the order begins:
a) in the case of orders paid by cash on delivery - at the latest on the next day after placing the order;
b) in the case of orders paid by bank transfer - at the latest on the next day after the money is credited to the Seller's account in PLN 85102047080000730202915098 or to the account 28102047080000720202915106 IBAN PL28102047080000720202915106 BIC SWIFT BPKOPLPW
in the case of transfers in euro.
6. A receipt or, on request, a VAT invoice is issued for each purchase in accordance with the data provided in the order. The customer may make changes or withdraw the order placed until the shipment is dispatched.
Changes can be made by phone +48 793141090 or by e-mail at gocharmory@gmail.com.
7. The customer has the right to choose the method of delivery of the goods and the form of payment. The delivery of the goods takes place in the manner chosen by the Customer and specified in the order. Details on the method and cost of delivery can be found in the Order Execution tab.
8. Complaints: The seller is responsible for the non-compliance of the goods with the contract. In the case of an incomplete delivery, goods with technical defects or damaged (e.g. during transport), the Customer has the right to file a complaint. Complaints can be submitted by letter - to the Seller's address, by e-mail - to the address gocharmory@gmail.com or by phone: +48 793141090. The notification should include the order number (or proof of purchase number: receipt or invoice) and describe the subject of the complaint. The goods under complaint should be sent back by post to the Seller's address. The costs incurred by the Customer related to returning the advertised goods will be returned to the Customer after receiving the shipment and considering the complaint. All complaints are dealt with immediately, at the latest within 14 days of their submission. Damaged or defective goods will be replaced with full-fledged goods (sent to the Customer at the Seller's expense), and if this is impossible (e.g. due to exhaustion of the stock), the Seller will refund the Customer the equivalent of the price of the purchased goods. The seller kindly asks Mr. Customers to check the condition of the shipment and determine the nature of the violation or destruction of the packaging made in the presence of the deliverer (e.g. a Post Office employee), including requesting the preparation of a damage report. The damage report will enable the Seller to pursue its rights with the shipping service provider. None of the provisions of these Regulations limit the Customer's rights against the Seller under the warranty - based on applicable law.
9. Returns/Right of withdrawal:
Pursuant to the Act of 30.05.2014 r. about consumer rights The customer has the right to resign from the goods purchased in our store / withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods. In order to exercise this right, the Customer must inform the Seller of his decision by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). In the event of withdrawal from the contract (return of goods to the Seller's address), the Seller returns to the Customer all payments received, including the costs of delivering the item (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery offered by the Seller), immediately, and in in any case, no later than 14 days from the date on which the Seller was informed about the exercise of the right to withdraw from the contract. The refund will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agrees otherwise: in any case, the Customer does not incur any fees in connection with this return.
10. Final Provisions:
10.1. For customers who are not consumers (entities purchasing goods for resale), the terms of the transaction are determined individually.
10.2. In matters not covered by these regulations, the provisions of the Civil Code and the Act of 30.05. 2014 on consumer rights. Disputes arising in connection with the implementation of the purchase and sale contract, if they cannot be settled amicably, will be settled before the court competent for the seat of the defendant or the place of performance of the contract.
